Returns & Exchanges

At ELU, we want you to love every piece you wear, so we offer a seamless 30-day return policy for all unworn items in their original packaging. If your selection isn't the perfect fit, we are here to help you find the style that is.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items with all original tags attached and include the printed return authorization slip inside the box.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.

4

Receive Your Refund

Once our quality team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing